Meet Jason Silva: Founder and CEO of ServiceEcho
The idea for ServiceEcho came to me while I was helping my Dad with his lawn irrigation company. It was there I learned the importance of a customer relationship, cashflow, and saw first hand what a frustration and challenge paperwork can be.
Invoicing, scheduling, or routing, required endless amounts of paperwork, taking time away from serving customers or finding new ones.
I tried finding a solution, but nothing fit our needs. So, I took matters into my own hands and started to build out the first version of ServiceEcho.
For my dad.
My mission was not so simple. How do you build a Field Service Management tool that can help in the office and out of office teams operate more efficiently without compromising quality and customer happiness?
Using my background in software engineering and experience delivering mobile solutions for large telecommunications companies, I started on my journey that over ten years later has grown into an industry-leading solution that serves small and large companies from 5 employees to global enterprises with offices in over 20 countries.
At times, I am still in awe, thinking about where our first version of ServiceEcho began and how it has transitioned into a robust offering with native cloud and mobile offerings.
We continue to grow and what started as a one-man mission is now a team of dedicated individuals. Our mission continues and is far from over. We are very proud that ServiceEcho is an essential partner to many amazing companies that have employees meeting customers out of the office, and who wish to optimize their remote work process.
Our mission is to deliver the future of field service with a solution that is incredibly simple for any field tech to utilize, but powerful enough to satisfy the needs of an organization of any size.
Nothing is more important than your relationship with your customers. Your field service team is the main point of contact with them and they need the proper information and tools to represent your business. With ServiceEcho we ensure that your entire staff is working from the same data in real-time, allowing quicker decisions from the office or at your customer's location. This builds trust within your team and in your customer's perception of your brand.
In our over 10 year history, ServiceEcho has never settled for good. Good would be fine for many but not us, this is why our development team is constantly working on updates, in 2020 alone ServiceEcho saw over 100 feature updates making it more essential to how forward-thinking companies look at field service.
Commitment to Customers
ServiceEcho is an industry leader with over a decade of experience, but we realize that every project is a little different. Based on this insight we start every new client with 40 hours of custom configuration so they get the most out of ServiceEcho based on their unique use cases. After that, we offer unrivalled customer support where you may just find our CEO, Jason Silva picking up the phone to help as he drops in on support calls regularly to understand the needs of ServiceEcho customers.