With time-saving and team management functionalities, improving productivity is within arms reach for any field service operation. When employees have all the information they need to complete their work orders in one centralized location, they can complete work orders faster and focus on customer service. Mapping and routing help to optimize their route to and from locations, allowing employees to accomplish more in the day. Ultimately, with the increased transparency between field workers and management, performance can be reviewed using features such as asset management and time logs to identify areas of improvement.
Alongside this, functionalities such as custom dashboards allow your business to track KPI’s that matter most to you whether that’s customer retention, technicians’ efficiency or overall profitability. Ensuring that your business is focusing on your customer’s unique needs.
Optimized routing mapping, automatic invoicing, and quoting all in one central location for all customer information are a few ways employees can save time. Digitizing the entire process from start to finish on employees’ mobile devices allows them to speed up administrative tasks.
Data management is simple and effective through the same app and reduces time spent on conveying key information.