Getting Started

The ServiceEcho Difference

Revolutionize your field service organization with ServiceEcho. The platform includes fully native iOS and Android field management apps. Our team will work closely with you to streamline existing workflows, resulting in a fully optimized work order management solution tailored to your unique business.

Accelerate to Market

ServiceEcho understands the challenges faced by service-based businesses from our experience working with customers across several industries. That’s why we have made our getting started process as simple and customizable as possible. Through our set up procedure, you will be able to clearly express what information and processes need to be optimized. With that input, our team will tailor the ServiceEcho solution to fit your needs, optimizing the processes you already have in place.

  • Day 1

    Project Kick-off!

  • 9:00am

    Team Introductions

  • 10:00am

    Define Company Roles

  • 11:00am

    Define Friction Points in your Current Service Operations + Lunch Break

  • 12:30pm

    Understand how your Sales and Service Departments Communicate

  • 1:30pm

    Catalog Assets, Inventory, Staff, Service Forms, & Sales Forms

  • 3:30pm

    Gather Quoting Automation, Service Work Flow and Reporting Requirements

  • 4:30pm

    Establish Sales and Service

  • Day 2

    Set-up Begins!

  • 9:00am

    Configure ServiceEcho User Roles

  • 10:30am

    Import Assets and Inventory Data + Lunch Break

  • 12:00pm

    Customize Sales and Service Workflows

  • 2:00pm

    See ServiceEcho in Action

  • 3:00pm

    Receive Customer Feedback

  • 4:00pm

    Iterate Customization Based on Customer Input

Day 3 - All Day Training

Sales and Service Operations Training

Day 4 - All Day Training

Field Service Mobile Training

Ongoing Support

Our team at ServiceEcho supports service teams of all sizes across North America. We are dedicated to providing our customers with efficient and effective services. You will receive on-going support, including training, bug fixes and customization. We encourage you to use our support portal so we can tackle all of your questions as fast as possible.

  • Implementation and Training

  • Support portal for bug fixes

  • Online Meetings and Training Sessions

  • FAQ Documents and Social Media Support

  • Enhanced Service Support Packages

Ready to get started with ServiceEcho?
Request a free demo today
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