Your ServiceEcho Toolbox
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SchedulerSave time scheduling your service teams with our easy two-step process:Click to drag and drop the work order into the specified time slotFill out the job detailsDynamic filters allow your dispatchers to sort the scheduler by specific job types, service teams, accounts, and more. Allowing them a better understanding of what work is being done where and when.
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Map and RoutingSpend more time on billable work instead of travel with optimized routing on your field teams' mobile devices with the fastest route from job to job.Using the built in map you can know the location of each team, asset, and work order in progress.Using the built in map you can know the location of each team, asset, and work order in progress. This makes it easier to schedule the team with the right skills for nearby work orders.
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Work Order ManagerInstantly supply your teams with all the job details on their mobile device so they can show up on site ready to deliver great services.Changes made to work order details by technicians on the mobile device or by the administration in the office are updated in real time; even when working in remote areas.
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Team ManagementMake payroll and billing effortless with our Team Check-in feature. Team leaders can sign in each team member at the beginning of the day and track how their time was spent.Administration then receives detailed information about each team members labour, travel, and break times during any given job.Make payroll and billing effortless with our Team Check-in feature. Easily track labour, travel, and break time during any given work order.
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Notes & DocumentsImprove communication with your service teams with the ability to update work orders with customer notes, pictures, video, and voice recordings.Reduce the time between work completion and invoicing. Capture your customers signature on-site via the mobile app and invoicing can begin right away.Update work orders with customer notes, pictures, video, voice recordings, and capture customer signatures on-site.
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Assets & InventoryTrack your inventory and materials to determine where and how they were used. This feature will help prevent your inventory levels from running low.Track the location of your assets and their usage hours. ServiceEcho can help prevent major repairs by knowing when maintenance is needed before it's too late.Track inventory and material usage to prevent your inventory levels from running low.
Your ServiceEcho Toolbox
Scheduler
Make scheduling your service teams more efficient with our easy two-step process:
- Click to drag and drop the work order in the specified time slot
- Fill out the job details
Map & Routing
Spend more time on billable work instead of travel with optimized routing on your field teams’ mobile devices with the fastest route from job to job.
Work Order Manager
Instantly supply your teams with all the job details on their mobile device so they can show up on site ready to deliver great services.
Team Management
Make payroll and billing effortless with our Team Check-in feature. Easily track labour, travel, and break times during any given work order.
Notes & Documents
Improve office-to-field communication with the ability to update work orders with customer notes, pictures, videos, voice recordings, and even capture customer signatures on-site.
Assets & Inventory
Track your inventory and materials to determine where and how they were used. This feature will help prevent your inventory levels from running low.
Who Benefits from ServiceEcho?
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John,Service TechnicianJohn provides services for customers. He leads a service team, tracks billable work, and reports job updates back to the office.Previously:John spent hours filling out work orders, time sheets, and invoices by hand and couldn't provide updates to the office when in remote areas.Today:John can manage his work orders, team, billable work, and send updates to the office from his mobile device no matter where he is working.
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Carol,DispatcherCarol schedules work, updates job statuses, provides job details for service teams, and maintains customer records.Previously:Carol would spend all day fielding emails and calls from service teams to help keep them organized in addition to recording any updates they provided her.Today:Carol can instantly update the service teams schedules, job status, and details at the click of a button. Customer records are instantly updated with any change made on a service teams mobile device.
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Justin,Service ManagerJustin oversees the service department. He would like to build service performance reports, but doesn't always have the time to collect and calculate the data.Previously:Justin would spend all day overseeing all service operations. He'd then stay late to build out performance reports that could be shown to senior management.Today:Justin can focus his attention on providing great services. ServiceEcho allows him to oversee service teams and automatically produce rich reports all under one platform.