Nowadays, the use of mobile devices and applications in businesses have become very common due to ease of communication, convenience, and increases in productivity. Without integrating a mobile connection between key employees, your business may be left behind.
A mobile connection between office staff and field technicians allows for increased efficiency of many tasks in many industries including paving, construction, and HVAC. In this blog we will highlight how a mobile connection between the office and field results in productivity and ease of collaboration.
Inventory tracking
Field technicians who use a mobile application to update other staff ultimately reduce their time spent locating tools and parts. Office staff also have the ability to update inventory as changes occur in real-time, and mobile access to field service management software gives field technicians the most relevant information. As tools and parts are used and allocated towards particular work orders, field technicians can, autonomously, notify necessary staff. Inventory tracking through a mobile application option also benefits the customer as return trips are reduced and customers are not left waiting for long periods of time.
Document upload and collection
Field technicians making trips back and forth from the office to deliver and pick up documents and paperwork does not allow them to be as productive as they could be. Much of their time is spent ensuring that they have necessary documents with them and delivering them to office staff. A mobile connection allowing field technicians and office staff to upload signatures and documents in real-time results in less time traveling and ensuring that documents are received, signed and delivered. Customers are also provided with great customer service, with shorter document and signature processing times allowing field technicians to better serve their customers.
Communication and updates
Communication between field technicians and office staff is crucial, as updates about work orders are communicated to office staff before field staff majority of the time. By using a field service management software with a desktop and mobile application, field technicians can easily and quickly receive important information about work orders. As field technicians work on site and move from job to job, it is sometimes difficult for office staff to get a hold of them and speak over the phone. A mobile connection provides an easy solution to miscommunication and lack of current and relevant information.
Route Optimization
With route optimization a feature in the mobile application, office staff are able to provide field technicians optimal routes to their work sites. With routes to and from sites no longer taking up the valuable time of field technicians, productivity increases. Office staff can also locate field technicians quickly and simply using the GPS feature if customers are looking for arrival times.
Our solution
ServiceEcho is a field service management software, providing a desktop and mobile application for office staff and field technicians. Our solution provides field service businesses with the ability to track inventory with ease, document and upload necessary paperwork for work orders in real-time, and communication between field technicians and office staff. ServiceEcho provides visibility and accuracy for many field service companies already, allowing them to respond quickly and provide high service quality for their customers. If you would like visibility and accuracy for your field service workers and office staff, book a demo now to learn more about how our solution can help your business be more productive.