Information sharing is critical for various reasons – it encourages teamwork and collaborative work culture, increases efficiency, and prevents information loss. Things change quickly out in the field, whether you work in paving, construction, oil & gas, or any other field service business. Having everyone working from the same page is crucial. And especially on service calls, like a typical HVAC or elevator maintenance call, what happened on the previous call can be important information. Field technicians can avoid equipment downtime if they already know what to look for. If your business does not have ready access to needed information, services can take much longer than they ought to, and many other problems can occur. In this blog, we’ll explore why.
Teamwork
Your field team is the eyes and ears of your business. But they need a way to communicate and record the information from the field, so that the next technician can pick up where they left off. ServiceEcho has features such as work order management and the ability to attach pictures to individual jobs – and all that information is saved in a central repository in Salesforce. Information shared today is information that can help others on your team tomorrow. Without a solution that connects all the dots in your organization, your team can be left scrambling.
Increased Efficiency
Information sharing isn’t just useful to field workers – dispatchers, managers, and business analysts also depend on information. They will want to know how much time is being spent on site, what inventory items need to be replenished, and how much travel time a technician has in a given day. This information can be used to enact organizational changes and increase efficiency – but only if this information is being recorded, displayed, and analyzed. ServiceEcho can help you pull this information from the field and incorporate it into your operations. Business intelligence can transform your business and enable decision making, and ServiceEcho and Salesforce can make this easy.
Prevents Information Loss
With paper invoicing and other manual processes, you can never truly trust that you’re not missing information. One gust of wind, one lost clipboard, or one storeroom flood can erase hours of work when there are no backups. And in cases of poor phone reception or unstable internet access, ServiceEcho works offline with all data being synced when a connection is again established. When collaborating over long distances and in large teams you might think some information loss is inevitable, but with ServiceEcho you can drastically reduce blind spots in your organization.
Information is power, and field service businesses today need to make sure they do everything they can to stay ahead. Storing and securing your data in such a way that it is easily accessible is one of the best things you can do to ensure your business’s continued success. To learn more about our software solution, book a demo today.