Field service businesses are generally required to maintain a large amount of paperwork and documents regularly. Whether it be work order information, invoices, timesheets, customer details and history, or quoting and billing, using traditional paper processes may entail errors and mistakes. Due to the tedious and repetitive nature of admin and other related tasks, it leaves room for error, and … Read More
How ServiceEcho Can Boost Technician Safety
Technician safety is an incredibly important aspect of field service businesses. It’s the company’s responsibility to ensure that their employees are well-informed, well-trained, and well-prepared. Hard-hats and steel-toed boots are obvious safety measures, but what about the technology your company operates on? In this blog we’ll explore how ServiceEcho can help ensure your workers’ safety. Limited Communications Working in the … Read More
How ServiceEcho Enables Information Sharing
Information sharing is critical for various reasons – it encourages teamwork and collaborative work culture, increases efficiency, and prevents information loss. Things change quickly out in the field, whether you work in paving, construction, oil & gas, or any other field service business. Having everyone working from the same page is crucial. And especially on service calls, like a typical … Read More
How Delays in Information Transfer can Cost Your Business
Field service businesses rely on the transfer of information between employees to complete work orders with efficiency. However, with the high number of documents and notes shared between office staff and field technicians, delays in receiving and processing are foreseeable. A field service management software, such as ServiceEcho, helps close gaps in information transfer between employees in the office and … Read More