A Day in the Life of a Field Service Manager

Aeshah AhmedField Service, Management

Field service managers are responsible for overseeing the day-to-day operations of their business. They commonly manage a team of technicians, contractors, and other employees who provide their services to clients. In a previous blog post, we walked you through a day in the life of a field technician. In this blog, we will be going through a day in the … Read More

Field Service Management Software is Revolutionizing the Oil & Gas Industry

AlexField Service, Oil and Gas, Technology

Within the last few years, the Oil & Gas industry has gone through changes due to technological advances. Previously, technicians were manually gathering data, often using paper and pen. Now, however, with the rise of connected devices and the Internet of Things (IoT), this industry is experiencing a transformation. Field technicians are no longer required to perform as many in-field … Read More

How to Keep Up with Your Competitors in the Field Service Industry

JeevanBusiness Tips, Field Service, Management

Did you know that 73% of field management firms have already incorporated Internet of Things (IoT) into their operations, according to ReachOut? Field service management software helps many field service businesses become more productive, efficient, and focus on more important tasks. In fact, almost half of all field service businesses are using a field service management software to manage their … Read More

Field Service Statistics You Aren’t Aware Of

JeevanBusiness Tips, Field Service

Statistics are important.  Being aware of statistics that are specific to your industry can help you understand your customers better, make informed decisions, and keep up with competitors. In this blog, we will be going over field service industry statistics to help you better understand your industry and its customers, as well as solutions to help your field service business … Read More

ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile

Petar StefanovicBusiness Tips, Field Service, Management, Technology

A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year … Read More

A Day in the Life of a Field Technician

Petar StefanovicField Service, Management

Field technicians are hard working men and women who are highly skilled, expert problem solvers and a key player in your customer success strategy.  Field service is applicable to many different industries, including, but not limited to construction, electrical, equipment rental, healthcare, and HVAC sectors. Field technicians are tasked with performing quality customer service based on the work orders given … Read More