The Buildings Show ServiceEcho has some exciting news to share – on November 30 and December 1, we will be attending The Buildings Show and we hope to see you there! The Buildings Show is one of the largest building trade shows in North America, presenting innovative new products and technologies, thought provoking seminars, and a platform to connect with … Read More
Why Your Maintenance Business Needs a Field Service Management Software
Maintenance is a vital component of many industries, from real estate and hospitality to manufacturing and IT. Ensuring the machinery and equipment are functioning correctly and efficiently is essential. Maintenance is more than just fixing and repairing things; it ensures the machinery or equipment is delivering as expected, without any harm or loss, and extends the service life while minimizing … Read More
4 Ways AI is Transforming Field Service Management
According to Forrester, investments in artificial intelligence (AI) technologies are predicted to grow by 300% annually. AI is transforming business operations in every industry, and field service management is no exception. In FSM, companies have already begun implementing AI solutions to improve processes, productivity, and customer service. 72% of respondents to a Worldwide Business Research survey said their field service … Read More
Common Misconceptions About Implementing Field Service Management
Many field service businesses have transitioned to using field service management software to help them become more efficient, productive, and technologically savvy. However, many companies have also been hesitant to embrace FSM software due to common misconceptions about going digital. This blog will go through five common misconceptions about implementing FSM software. “Our Current Paper-Based System Works Fine, Why Change … Read More
Top Trends in Field Service Management 2022
During the height of the pandemic, every industry, including field service, had to adapt to the changes in customer expectations and technological advancements. This paved the way for innovations to help companies improve their services and adapt to the new standard. Companies that relied on manual processes discovered that they weren’t cutting it anymore, and that they needed to introduce more … Read More
ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile
A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year … Read More