ServiceEcho is Attending The Buildings Show!

Aeshah AhmedConstruction, Field Service, Technology

The Buildings Show ServiceEcho has some exciting news to share – on November 30 and December 1, we will be attending The Buildings Show and we hope to see you there! The Buildings Show is one of the largest building trade shows in North America, presenting innovative new products and technologies, thought provoking seminars, and a platform to connect with … Read More

Why Your Maintenance Business Needs a Field Service Management Software

Aeshah AhmedBusiness Tips, Maintenance

Maintenance is a vital component of many industries, from real estate and hospitality to manufacturing and IT. Ensuring the machinery and equipment are functioning correctly and efficiently is essential. Maintenance is more than just fixing and repairing things; it ensures the machinery or equipment is delivering as expected, without any harm or loss, and extends the service life while minimizing … Read More

4 Ways AI is Transforming Field Service Management

Aeshah AhmedField Service, Technology

According to Forrester, investments in artificial intelligence (AI) technologies are predicted to grow by 300% annually. AI is transforming business operations in every industry, and field service management is no exception. In FSM, companies have already begun implementing AI solutions to improve processes, productivity, and customer service. 72% of respondents to a Worldwide Business Research survey said their field service … Read More

Common Misconceptions About Implementing Field Service Management

Aeshah AhmedField Service, Technology

Many field service businesses have transitioned to using field service management software to help them become more efficient, productive, and technologically savvy. However, many companies have also been hesitant to embrace FSM software due to common misconceptions about going digital.  This blog will go through five common misconceptions about implementing FSM software. “Our Current Paper-Based System Works Fine, Why Change … Read More

Top Trends in Field Service Management 2022

Aeshah AhmedBusiness Tips, Field Service, Technology

During the height of the pandemic, every industry, including field service, had to adapt to the changes in customer expectations and technological advancements. This paved the way for innovations to help companies improve their services and adapt to the new standard. Companies that relied on manual processes discovered that they weren’t cutting it anymore, and that they needed to introduce more … Read More

ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile

Petar StefanovicBusiness Tips, Field Service, Management, Technology

A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year … Read More