4 Ways AI is Transforming Field Service Management

Aeshah AhmedField Service, Technology

According to Forrester, investments in artificial intelligence (AI) technologies are predicted to grow by 300% annually. AI is transforming business operations in every industry, and field service management is no exception. In FSM, companies have already begun implementing AI solutions to improve processes, productivity, and customer service. 72% of respondents to a Worldwide Business Research survey said their field service … Read More

Common Misconceptions About Implementing Field Service Management

Aeshah AhmedField Service, Technology

Many field service businesses have transitioned to using field service management software to help them become more efficient, productive, and technologically savvy. However, many companies have also been hesitant to embrace FSM software due to common misconceptions about going digital.  This blog will go through five common misconceptions about implementing FSM software. “Our Current Paper-Based System Works Fine, Why Change … Read More

Top Trends in Field Service Management 2022

Aeshah AhmedBusiness Tips, Field Service, Technology

During the height of the pandemic, every industry, including field service, had to adapt to the changes in customer expectations and technological advancements. This paved the way for innovations to help companies improve their services and adapt to the new standard. Companies that relied on manual processes discovered that they weren’t cutting it anymore, and that they needed to introduce more … Read More

ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile

Petar StefanovicBusiness Tips, Field Service, Management, Technology

A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year … Read More

How Using Field Service Management Software Can Increase ROI

Aeshah AhmedBusiness Tips, Field Service, Management

Digital transformation is essential in the field service industry to run a successful business. With the right field service management software, businesses can manage their work orders, inventory, customers, and invoices more efficiently. Investing in FSM software allows companies to efficiently delegate tasks to field technicians. By investing your time more wisely, you will be able to focus more on … Read More

ServiceEcho is Working with the BDC to Give Canadian Businesses a 0% Loan, up to $100,000 for Tech Upgrades

JeevanField Service, Technology

ServiceEcho, the leader in field service management for companies with under 200 employees, are excited to announce a new program where they are working with the BDC (Business Development Bank of Canada) to offer Canadian small businesses an opportunity to qualify for a zero percent interest loan of up to $100,000 to finance new business technology like the ServiceEcho field … Read More