Biggest Pain Points in Field Service Management

PrashanthField Service, Management

Managing a field service business can be challenging, as there are many different pain points technicians and companies have to deal with when operating. From dispatching technicians to filing paperwork. These are all tasks that can be extremely painful as they become tiresome and time-consuming. 

In this blog, we will go over some of the common pain points field service businesses run into and how ServiceEcho field service management solutions can resolve these pain points. 


Throughout the day, field service organizations and technicians go through and file a mountain of paperwork. Paperwork is an essential component of documentation and invoicing, and it should not be disregarded. However, it takes an unusually long time and costs a lot of money. According to Gartner Inc, 3% of companies’ revenue is spent on paper, printing, filing, storage, and maintenance costs. In addition, the average office worker uses 10,000 sheets of paper a year. With that being said, handwritten paperwork and invoicing might result in significant overhead and direct expenditures for businesses. When filing paperwork by hand, there’s a chance it’ll be misplaced, costing your company money and time. Manual documentation can also increase the chance of mistakes from manual entry. An antiquated approach to documenting will result in a lot of downtimes and poor decision-making. With ServiceEcho’s digital documentation function, field service technicians can capture live videos, photos, and data in a single file that can be retrieved with a few clicks. In addition, technicians will be able to present customers with digital invoices in real-time. Companies will be more accountable and transparent in their decision-making as a result of this, as they will be able to examine data in real-time and make more informed decisions.


Human mistakes and mechanical failure are the leading causes of downtime. As a result, when maintenance checks are neglected and overlooked, it can result in a great deal of worry, time, and money. The majority of mechanical problems occur as a result of poor equipment maintenance tracking over time. This can happen for a variety of reasons, but one of the most prevalent causes of machine malfunction or shutdown is overworking the equipment. Machines will break and malfunction if organizations fail to follow a scheduled maintenance program. This is considered to be a pain point for many field service companies as they fail to keep up with maintenance schedules. With the ServiceEcho solution, technicians can set up maintenance reports on equipment and set up live notifications and alerts for checkups. This will ensure that maintenance is not forgotten and almost guarantee it is done on a month-to-month basis. 


Scheduling technicians manually can be challenging, especially if you’re working with a large team. Making sure that technicians are arriving on time and ensuring that they are prepared for work is the main priority. This is considered to be a pain point for many field services companies as they struggle to tighten the communication gap between the field technicians and the office workers. When technicians are out on the field and unexpected changes occur, it becomes difficult for dispatchers to reach them since they will not have connections or be able to answer the phone. Customers then become irritated since they are required to wait longer for their service as a result of the excessive delays and downtimes.

With Service Echo’s digital scheduling features, dispatchers can create a schedule with the appropriate technicians in only a few drags. Dispatchers have access to technician experiences and qualifications while scheduling, ensuring that the most experienced tech is chosen for the job. Technicians can also amend or change their work orders in real-time with a mobile dispatching tool if their schedule changes unexpectedly. A digital dispatching tool boosts efficiency and visibility, which makes it a useful dispatching and scheduling tool. 

All in all, at ServiceEcho we believe that every problem has a solution and as a field service management company we are ready to help acknowledge your pain points. So Book a Demo today to speak with one of our specialists about how we can help discover and solve your field service pain points.