Statistics are important.
Being aware of statistics that are specific to your industry can help you understand your customers better, make informed decisions, and keep up with competitors. In this blog, we will be going over field service industry statistics to help you better understand your industry and its customers, as well as solutions to help your field service business thrive.
- 82% of companies have experienced unplanned downtime over the past three years, according to Aberdeen Strategy & Research.
Downtime can negatively impact your field service business, especially when unplanned or unforeseeable. The fact that 82% of companies have experienced unplanned downtime over the past three years shows that a solution is needed to help manage and prevent unplanned downtime. A field service management solution reduces unforeseen interruptions by making sure all your teams are on the same page, and by automating administrative tasks to allow business operations to run more efficiently.
- 75% of field technicians report that products have become more complex and more knowledge, specifically more technical knowledge, is needed to perform their jobs now versus when they started in field service, according to The Service Council.
As systems and products become more complex, it is important to provide field technicians and other workers in the field with quick and reliable access to necessary information. Oftentimes technicians can lose hardcopy versions of support and informational documents in the field, or they request extra documentation, taking it much longer to complete the job. A field service management software with a mobile app provides field technicians with immediate access to all support, product, and job documents that are needed to complete the job properly.
- 70% of field technicians said both customer and management demands have intensified, according to The Service Council.
Advancements in technology and innovation have ultimately increased customer expectations. Customers in the field service industry expect timely service, quick responses, and fast payment and bill processing. In order to keep up with increasing customer demands, it is important to automate and simplify administrative tasks such as scheduling, routing, billing and payment processing, and more. With a field service management tool, you can automate and streamline common daily tasks in your business, allowing you to focus on providing the best customer service possible.
- Remote support can solve issues up to five days earlier, according to Forrester.
Field service technicians often need support quickly, when it’s required for particular jobs. Many field service businesses have already adopted field service management software that allows them to support their technicians remotely. Fast and efficient support can help field technicians do their job properly and in a timely manner. This allows them to keep their customers happy.
5. 36% of managers spend 3-4 hours a day on administrative tasks like scheduling, filing, and documentation, according to West Monroe.
Field service managers have a number of responsibilities to manage daily. Scheduling, billing, document creation and maintenance, and technician support can use up a lot of time. This is especially the case if traditional paper processes are used. A field service management software provides the platform for managers to automate and streamline many of their administrative tasks, leaving more time for other billable or support activities.
ServiceEcho is an end-to-end solution for the Construction industry, automating scheduling, inventory, quoting, invoicing, and payroll. ServiceEcho helps reduce overhead costs from manual data entry, eliminate paperwork, improve office-to-field communication, untangle schedules and invoices, allows you to get paid quicker and maintain cash flow, and increase job efficiency and data visibility – all in one easy-to-use Field Service Management tool.