Field service businesses rely on the transfer of information between employees to complete work orders with efficiency. However, with the high number of documents and notes shared between office staff and field technicians, delays in receiving and processing are foreseeable. A field service management software, such as ServiceEcho, helps close gaps in information transfer between employees in the office and the field team on the road. 

This blog will cover how delays in information transfer between vital stakeholders can cost your business and why ServiceEcho is the best solution. 

Lack of data accessibility 

Accessing and sorting data can be challenging when you have both your field technicians and office staff submitting documents and information simultaneously throughout the workweek. If field technicians are left with locating data manually by sorting through tons of paperwork, much of their valuable time is being eaten up. Important documents like customer history, invoices, and inventory lists are all stored in different places in the office. This makes it much easier for office staff and technicians to misplace or lose these documents. Ultimately, with the lack of data accessibility, jobs can be delayed and the order of operation can be impacted. 

Occasionally, field technicians are left waiting for important documents or information such as invoices or updates to work orders. This creates many situations of downtime where field technicians are forced to use valuable working time to wait, which can cost your business if less work orders are being completed.

Communication gaps

Sometimes communication is challenging; reaching busy field technicians on the road requires multiple emails or phone calls, and sometimes critical information is conveyed late. If office staff and field service workers are using traditional methods of communication, such as phone calls and emails, response times can be quite slow. With field technicians sometimes requiring immediate responses about work orders or billing, slow response times are not ideal. Office staff also may be waiting on documents to process and with traditional methods of communication, they are left with downtime. Communication gaps between vital stakeholders also create situations where error can occur, and in addition to downtime, this can cost your business.

The solution

With ServiceEcho, data is accessible everywhere. Our software is cloud-based and accessible through our mobile application, this allows  your field team to get the data they need when they need it. Office staff can update field technicians in real-time, allowing field technicians to view work order information, changes in inventory, and other necessary documents. Months or even years’ worth of compiled data can still be accessed easily, with no need to worry about misplacing or losing important information. With data being accessible anytime and anywhere, there are fewer delays in information transfer. 

ServiceEcho provides the platform to update relevant stakeholders in real-time, preventing delays in information transfer. Any relevant information and notes about work orders, inventory, or scheduling can be updated instantly. Inventory updates in real-time help field technicians be more efficient and productive, as fewer delays in transferring inventory information mean fewer return trips. Additionally, efficient and continuous communication results in fewer instances of downtime, allowing your field technicians to be more productive.

More about ServiceEcho

ServiceEcho has many features, such as scheduling and data availability everywhere, which help prevent delays in information transfer. With the ability to make updates in real-time and communicate efficiently, field technicians can serve customers exceptionally well. ServiceEcho prevents delays in information transfer for many field service companies already, allowing them to respond quickly and provide high service quality for their customers. If you would like to offer a simple way for your field service workers and office staff to be informed and updated with information, book a demo to learn more about how our solution can help your business exceed customer expectations.