COVID-19 still has an impact on the way businesses conduct their operations. Many tasks and activities are being conducted contact-less, online, or through some sort of digital medium. Customers and employees expect these changes, and sometimes prefer them, so it is important to adapt and keep up with these changes. More and more field service businesses are using field service management software to ensure their field technicians’ safety, process documents and payments online, and communicate through chat and real-time updates rather than making multiple trips to and from the office.
In this blog we will discuss the reasons why field service management software is even more beneficial and helpful during COVID-19 and after the pandemic.
Safety and compliance
As field technicians move from job to job throughout the day, it is important that they are taking the necessary precautions to minimize the risk of contracting COVID-19. It can be difficult to ensure technician safety in the field if paper processes are used and technicians are traveling from worksite to worksite.
A field service management software can make it easy to ensure technician safety and compliance in the field. Customizable checklists and forms provide technicians with a quick and simple way to ensure their own safety and comply with measures put in place.
Online payments and invoices
Nowadays customers almost always expect to pay for services and receive invoices online. Not only is it safer to process payments and send invoices online during COVID-19 but it is more convenient and faster than traditional methods. It may hurt your field service business to not offer online methods of payment as people generally prefer it over in-person methods. A field service management software can make it easy for your field service business to offer and quickly process payments and invoices online.
Information and document accessibility
Field service businesses that still use paper processes to document work order information and customer history, and manage inventory may find themselves traveling back and forth searching for documents. Traveling back and forth unnecessarily from the office, material and equipment warehouses, and worksites may increase risk of contracting COVID-19 and increase downtime for technicians. Customers may also be left waiting when field technicians are unable to access documents and important information quickly. A field service management software provides the platform to store and quickly access documents and information in one database, in the cloud. With this software, customers aren’t left waiting and field technicians are not making multiple trips.
The solution
Field service businesses are evolving and adapting as changes in technology occur. A field service management software provides businesses with the tools they need to ensure technician safety and productivity. Safety and compliance checklists ensure technician and customer safety, online payment options speed up processing times, and a cloud-based database makes it easy to access documents. ServiceEcho is the field service management software that makes it easy for field service businesses to keep up with competitors, COVID-19 measures, and impacts of the pandemic. If you would like to learn more about ServiceEcho and how our software might be useful for your business, book a demo below.