Productivity is an important part of a successful field service business. Ultimately, increased productivity results in more satisfied customers, reduced extra costs and labor, and reduced waiting times. By providing your field technicians with the tools they need to complete jobs efficiently and serve their customers properly, you are also supporting your employees and their performance. Field service management software is one of the most beneficial tools to increase productivity in your business and support your technicians. With a field service management software, you can automate tedious tasks, increase communication, and connect your field technicians with your office staff. 

In this blog we’ll cover how field service management software, ServiceEcho, enables productivity and efficiency in your field service business.

Administrative task automation and simplification

Automating administrative tasks such as scheduling, payroll and invoice processing, inventory management, and document management, helps increase productivity. Instead of spending extra time manually creating schedules and dispatching field technicians, using a field service management software’s drag and drop scheduling tool provides more time to work on other important tasks.

Traditional invoice and payroll processing can take quite a bit of time, leaving customers waiting for their quotes. With ServiceEcho’s in-field invoice creation and payroll processing features, customers are served in a timely manner, and your field service business increases its productivity.

Faster and more effective communication 

It can be difficult to reach technicians on the road when they are driving or occupied with a job. But, sometimes office staff have to provide field technicians with important work order updates or information in order for them to be productive in the field. With a field service management software, office staff can make updates to work orders and chat with field workers in real-time. Spending time on the phone and trying to get the most updated and accurate information can result in less jobs completed or long wait times, leaving customers waiting. Faster and more effective communication, provided by using ServiceEcho, results in higher levels of productivity.

Tracking and managing

Field technicians can be more productive in the field when they aren’t searching for inventory levels or documents at warehouses or the office. With inventory levels and documents visible on their mobile devices and in real-time, technicians can spend more time getting the job done, and keeping your customers happy. Field technicians can also update inventory levels with barcode scanners, spending less time tracking the materials they have used at the end of a job.

Increase productivity with ServiceEcho

ServiceEcho automates and simplifies aspects of your field service business, providing your technicians with opportunities to be productive. Simplify scheduling and invoice processing, ensuring that customers are provided with quotes in a timely manner. Provide your field technicians and office staff with a tool to communicate quickly in real-time. And lastly, eliminate extra time locating materials and tracking inventory by using barcode scanners and viewing inventory reports on mobile devices. If you would like to increase productivity and efficiency, book a demo below to learn more.