How to Bridge Communication Gaps

AlexBusiness Tips, Field Service, Technology

Communication is important in any business, but especially so in field service businesses. It’s important to get everyone, from leadership to field service techs, on the same page. If not done, making assumptions based on wrong information can cost your business time and money, and make for frustrated customers. In this blog, we’ll explain how a field service management software solution like ServiceEcho eliminates communication gaps, and the ways this can affect your business.

Data Visibility

One of the most common communication gaps in field service businesses is between field service techs and office staff. Techs are out in the field, working on their own, and may not have a good way to communicate with the office. They may not be able to notify the proper party about where they’ve arrived for an appointment and their planned timelines for finishing jobs. Conversely, it may not always be apparent to the office staff when a tech is running late or has been delayed.

ServiceEcho can solve this common issue through features like location tracking, reminders, and better routing services to reduce travel time. Having a knowledge base accessible from anywhere is also key in getting everyone on the same page. When data is visible to all members of the team, that team can function as one.

Job Details, Anywhere

In a field service business, the more information you can give to your techs, the better. But that information has to be accessible to them when they need it. They don’t want to waste time driving to your office, searching through your computer files or filling out forms when they’re in the middle of a job. It’s no use having job specifications andno way to check them on the fly.

That’s why it’s important to have a field service management software solution that can be accessed from anywhere. With ServiceEcho, your techs can access the information they need from their mobile devices. They can even use the mobile app to communicate with you and your office staff.

All Information, One Platform

It can be confusing when you’re using one platform for quoting, one platform for scheduling, another to email clients, another for business analytics, etc. With ServiceEcho, you have everything you need in the office or on the field, all on one platform. No more switching around between apps trying to find the information you’re looking for.

If your business struggles with communication gaps, a field service management software could be the solution for you. To see our software for yourself, book a demo below, or check out our industry-specific pages to learn more about how ServiceEcho can be tailored to your unique use-cases.