During the height of the pandemic, every industry, including field service, had to adapt to the changes in customer expectations and technological advancements. This paved the way for innovations to help companies improve their services and adapt to the new standard. Companies that relied on manual processes discovered that they weren’t cutting it anymore, and that they needed to introduce more … Read More
Field Service Management Software is Revolutionizing the Oil & Gas Industry
Within the last few years, the Oil & Gas industry has gone through changes due to technological advances. Previously, technicians were manually gathering data, often using paper and pen. Now, however, with the rise of connected devices and the Internet of Things (IoT), this industry is experiencing a transformation. Field technicians are no longer required to perform as many in-field … Read More
Why Your Manufacturing Business Needs a Field Service Management Software
Why Your Manufacturing Business Needs a Field Service Management Software The industrial manufacturing industry is a highly diverse environment with major players contributing to a plethora of manufactured equipment, utilities, and technical systems. Not only do industry players manufacture goods, they often support their clients with installation and repair/maintenance services. An example of this is in the Boiler and Heat … Read More
How to Keep Up with Your Competitors in the Field Service Industry
Did you know that 73% of field management firms have already incorporated Internet of Things (IoT) into their operations, according to ReachOut? Field service management software helps many field service businesses become more productive, efficient, and focus on more important tasks. In fact, almost half of all field service businesses are using a field service management software to manage their … Read More
Field Service Statistics You Aren’t Aware Of
Statistics are important. Being aware of statistics that are specific to your industry can help you understand your customers better, make informed decisions, and keep up with competitors. In this blog, we will be going over field service industry statistics to help you better understand your industry and its customers, as well as solutions to help your field service business … Read More
ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile
A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year … Read More