Field technicians often have a large number of responsibilities that are challenging to manage simultaneously. They are left with processing work orders, keeping track of inventory, collecting signatures and documents, tracking hours, and preparing for work orders in addition to completing the job on-site. Some field service businesses use a number of different applications to accomplish these responsibilities, requiring both office staff and field technicians to go back and forth from application to application, inputting and viewing information. But using multiple applications can be difficult to manage,as it requires more inputting, and can easily get unorganized. Field technicians already have a lot on their plate, so being responsible for tasks such as keeping track of inventory can be overwhelming. A field service management software such as ServiceEcho can take away the tedious aspect of responsibilities in which field service workers have. Multiple applications are reduced to one single application with easy-to-use functions that can be used on mobile devices, making the lives of field technicians much easier. 

In this blog we’ll cover the negative impacts of failing to empower your field service workers with a field service management software, and how you can avoid these impacts with ServiceEcho. 

Lack of office-to-field communication

Without the tools to easily connect with office staff, field technicians can sometimes feel left in the dark. Traditional methods of reaching employees in field service businesses can be long and tedious; field technicians would be expected to carry large amounts of paperwork and documents about work orders. Updates about inventory and work orders should reach field technicians instantly, but there are often delays, which means increased downtime. Downtime in field service can cost your company and prevent field technicians from working productively and efficiently.

Extra time spent preparing and being well-informed

In order to do their jobs to the best of their ability, field technicians need updated information about work orders, special customer requests, inventory, schedules, and optimal routes to and from work sites. Before traveling to a worksite, reading up about previous jobs can be time-consuming, and field technicians risk arriving late or not retaining full information.  In addition, keeping track of inventory before and after jobs are completed can result in mistakes and miscalculations. In these situations, your field technicians spend more time preparing for jobs rather than completing them, resulting in fewer completed work orders at the end of the work week.

The solution 

ServiceEcho provides field technicians with the power to create and upload notes and documents through their mobile devices. Pictures, videos, voice recordings, and customer signatures can all be captured on-site and attached to work orders, improving office-to-field communication. Field technicians no longer need to feel like they are disconnected from office staff and the important information. With our solution your field technicians can provide and receive updates about inventory, scheduling, billing and invoicing, in real-time. No more time is wasted reading up before jobs and keeping track of inventory manually. With ServiceEcho, field technicians have the power of field service management in the palm of their hands, helping them maintain their responsibilities quickly  and efficiently. If you would like to empower your field service technicians by providing the tools they need to work productively and efficiently, book a demo to learn more.