In this blog, we’ll look at the importance of soft skills, and how they contribute to your team’s success. Soft skills are non-technical, interpersonal skills that can be hard to measure. However, it can make a huge difference in customer service businesses. 

While it’s true that ServiceEcho does not teach these soft skills, Using a Field Service Management tool is a great way to take care of the job fundamentals. Your field workers are freed to focus on the customer and leverage their soft skills, resulting in better customer service and more repeat business.

What are the most important soft skills?

Soft skills characterize how a person interacts with others and builds and maintains relationships. When people think of soft skills relevant to business, they usually mean leadership, teamwork, communication, interpersonal skills, adaptability, and problem-solving. Each of these skills will benefit you regardless of your job title or the industry you find yourself in. Let’s look at each of them in turn, how they can help your business, and how ServiceEcho can help you get there.

Leadership & Teamwork

Even if you’re not leading a team, someone with good leadership skills will take responsibility for tasks and be a better team member. ServiceEcho empowers field technicians by allowing them to take responsibility for specific tasks and update the status as work is completed in real time. Field technicians can also create work orders themselves in the field, rather than relaying job details to the office staff, who then make a ticket. When team members take more responsibility for their work and are proactive, collaboration increases, and team members can trust each other more.

Communication & Interpersonal Skills

Little details matter when interacting with customers on a service call. Suppose a technician has access to information such as the reason for the service call, notes about any previous service calls, or even the customer’s name. In that case, the technician can be better informed and provide higher quality service. This also facilitates efficient communication between employees – having real-time access to job details reduces the amount of time spent on field-to-office communication and results in more time serving the customer.

Adaptability & Problem Solving

Unexpected errors or mistakes do happen and are common in the field, and having staff who can roll with the punches, adapt, and solve problems on the fly is invaluable. Sometimes a customer will describe an issue one way, but a trained eye knows they are dealing with something entirely different upon taking a look. When your field team has the tools they need to fix any problem in the palm of their hand, their confidence increases. It allows them to be much more adaptable when fixing things, even if it wasn’t what they were expecting.

Investing in your team is one of the best ways to invest in your business. Making your team’s lives easier by providing them with the best software to do their jobs quickly and efficiently will pay dividends. Book a demo with us today to see how ServiceEcho can help your business.