Did you know that 73% of field management firms have already incorporated Internet of Things (IoT) into their operations, according to ReachOut? Field service management software helps many field service businesses become more productive, efficient, and focus on more important tasks. In fact, almost half of all field service businesses are using a field service management software to manage their operations and activities, as noted by FinancesOnline. As a field service business, there is a good chance that your competitors are using a technology or software-based management tool, giving them an advantage over you.
This blog will discuss and show you how to keep up with the competition in your industry.
Streamline and Automate Everyday Tasks
A survey conducted by West Monroe found that 36% of managers spend about 3-4 hours a day on administrative tasks. In order to keep up with competitors and be more efficient as a field service business, it is important to reduce the time spent on manual administrative tasks which includes scheduling, billing, quoting, and filing. Managing documents and files manually with paper processes can also take up a lot of time, however, a software-based management system can help you make this process more efficient.
Provide Excellent Customer Service
In any service industry, customer service and positive experiences are vital. According to Salesforce Research, 89% of consumers are more likely to make another purchase after a positive customer service experience. A positive customer service experience in the field service industry typically includes timely service, quick quoting and billing processes, and efficient communication and updates. Many field service businesses use digital processes and tools to manage their field technicians. This includes the jobs, billing and payment processing, and providing updates. If your business is not currently using digital processes to manage your administrative tasks, your competitors may be able to deliver better and faster service than you. To keep up with your competitors and provide excellent customer service, a field service management software may be worth looking into.
Take Advantage of Other Field Service Management Software Benefits
Efficient mapping and routing, work order management, inventory and asset tracking, analytics and report generation, and real-time status updates are a few of the many benefits of using a field service management software in your business. Being able to provide a strong connection between your office staff and field workers can also allow you to support your workers on the road better. 75% of field technicians report that products have become more complex and that more knowledge, specifically more technical knowledge, is needed to perform their jobs now versus when they started in field service, as noted by the Service Council. A field service management software with a mobile application gives your field technicians the tools they need to complete jobs efficiently, process quotes in the field, and document service information accurately. With these field service management solution features, you can compete on the same level as your competitors.
Stay Ahead of Your Competitors with ServiceEcho
The field service industry is a competitive industry, with many businesses fighting to provide the best service possible to their customers. In order to keep up with customer demands and the changes in technology, many field service businesses are using digitized processes, or software, to manage their administrative tasks. If you are not currently implementing, or planning to implement, a field service management software in your business, you may find yourself at a disadvantage compared to your competitors. ServiceEcho is a cloud based field service management software, helping businesses in many industries streamline their operations and provide excellent customer service. If you would like to stay ahead of your competitors, book a demo below to learn more about ServiceEcho.