How to Prevent Technicians from Burning Out?

PrashanthBusiness Tips, Management

According to the HR Exchange Network, employee burnout cases have increased to the point where the World Health Organization has officially recognized it as an occupational phenomenon.  With Technicians being the backbone for field service companies, It is ideal to ensure that your technicians are well rested and ready to serve customers with their best ability. These technicians are the ones that build relationships with customers and nurture short-term relationships to long-term customer relationships. With an important role given to the technicians, it is only fair that they are appreciated and given the recognition they deserve. 

In this blog, we will examine how to prevent technician burnouts and how to make their life a little easier when out on the field. 

Taking time off for Vacation and Rest 

According to researcher Mark Rosekind, vacations increase productivity, and the respite effects of a vacation can increase performance levels by 80%. It is important to take quality time off to recharge and rest as continuously working with no rest can cause many health problems down the road. Technicians and workers avoid taking vacations for many reasons, some include busy workloads or not really encouraged by management.  With technicians always on the go, they become so accustomed to serving customers day in and day out that they begin to feel guilty when gone for too long or not doing work. Some companies are so focused on lead generations and opportunities, that they forget about the wellbeing of their employees. It is in the company’s best interest to encourage employees to go on vacation as they come back more productive and with better morale. Taking vacations is paramount to productivity and good mental health because the time off of work will really help technicians and workers rest and get some family time. 

Explore new Hobbies

With work taking up the majority of your time, it is important to set aside time for hobbies and relaxation. Hobbies can be a great way to take your mind off work and really tap into things you may enjoy. Connecting with family and friends, going on walks, learning new things can all be ways to help alleviate burnouts at work.  Hobbies are considered to be amazing stress relievers, and so picking up new hobbies during the downtime will go a long way especially for your well-being. 

Invest in Field Service Management Solution

With technology innovating, it is in the best interest of field service companies to tap into the new improvements as they will help better serve customers but will also reduce the amount of work that needs to be done by the technicians. With a field service management solution, technicians can reduce the amount of paperwork that needs to be done, provide instant invoicing to customers, and document live photos, videos, and notes in customer files using their mobile devices. With a robust solution like ServiceEcho, technicians will be required to do less tedious and time-consuming work and they will be able to work more seamlessly through their work orders.

At ServiceEcho we acknowledge the detrimental effects of burnouts and that is why we created a robust solution to help alleviate technician stress and tedious tasks. To learn more about how our solution can be integrated into your workflow. Book a Demo today and speak to an Expert.