We have previously discussed the capabilities of an FSM software that you need and offline functionalities are extremely important for technicians. Oftentimes, the conditions in which technicians find themselves aren’t optimal for effective in-the-field and office communication. This sets them up for failure- whether it’s because of miscommunication, lack of information, or delays in billing, ultimately leading to poor customer … Read More
KPI’s in Field Service Management you need to track
Measuring Key performance indicators is a must in the field service industry. You need to be able to look at data, past and present to identify areas of improvement or perhaps what your team is excelling in. Without the right information, there is no way to indicate that your business objectives are being met. Measuring just about everything does not … Read More
100 Field Service Technicians to Watch Out For in 2021
In 2020 we curated a list of the top 100 up-and-coming field service managers. These managers handle scheduling, inventory, team management, and much more. However, behind every great manager is a team of skilled and passionate technicians providing quality service to their customers. ServiceEcho believes that technicians deserve recognition – for their work, dedication while dealing with customers and representing … Read More
Why you should be using a field service management solution
Simply put, Field Service Management platforms transform business. They make them more efficient, profitable with the end result of happier employees and customers. Sounds like a bold statement and it is, but what is FSM and what type of companies can benefit from it? Let’s go back to the basics. What is Field Service Management? Field Service Management (FSM) tools … Read More
How FSM software can increase visibility between technicians and back office
One of the prominent issues that field service organizations face is the lack of real-time communication and visibility between the back office team and the field service technicians. On the surface, lack of visibility may not seem like an issue, but it could lead to lower customer satisfaction, loss of productivity and revenue. Deploying a field service management solution can … Read More
Upcoming trends in the field service management industry
The field service industry is expected to grow massively, an estimated 5.1B by 2025 with North America being one of the fastest-growing markets. Keeping up with the pace of this evolving industry and newer trends can help boost revenue and growth, especially for field service management solutions. Customers are expecting more – 89% of customers want to see modern technology … Read More