Common Misconceptions About Implementing Field Service Management

Aeshah AhmedField Service, Technology

Many field service businesses have transitioned to using field service management software to help them become more efficient, productive, and technologically savvy. However, many companies have also been hesitant to embrace FSM software due to common misconceptions about going digital.  This blog will go through five common misconceptions about implementing FSM software. “Our Current Paper-Based System Works Fine, Why Change … Read More

Top Trends in Field Service Management 2022

Aeshah AhmedBusiness Tips, Field Service, Technology

During the height of the pandemic, every industry, including field service, had to adapt to the changes in customer expectations and technological advancements. This paved the way for innovations to help companies improve their services and adapt to the new standard. Companies that relied on manual processes discovered that they weren’t cutting it anymore, and that they needed to introduce more … Read More

Field Service Management Software is Revolutionizing the Oil & Gas Industry

AlexField Service, Oil and Gas, Technology

Within the last few years, the Oil & Gas industry has gone through changes due to technological advances. Previously, technicians were manually gathering data, often using paper and pen. Now, however, with the rise of connected devices and the Internet of Things (IoT), this industry is experiencing a transformation. Field technicians are no longer required to perform as many in-field … Read More

Why Your Manufacturing Business Needs a Field Service Management Software

Petar StefanovicField Service, Manufacturing

Why Your Manufacturing Business Needs a Field Service Management Software The industrial manufacturing industry is a highly diverse environment with major players contributing to a plethora of manufactured equipment, utilities, and technical systems. Not only do industry players manufacture goods, they often support their clients with installation and repair/maintenance services. An example of this is in the Boiler and Heat … Read More

ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile

Petar StefanovicBusiness Tips, Field Service, Management, Technology

A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year … Read More

How Field Service Management Software Can Decrease Downtime

JeevanBusiness Tips, Field Service, Management

Downtime can cost your field service business if not managed properly. It is important to evaluate your current operations and see which areas in your business are being held back by unnecessary downtime. Whether it be material and equipment downtime, data processing downtime, or field technician downtime, this extra time spent on tasks can add up to extra costs. A … Read More