Strengthening your relationship with customers will not only provide you value but will also help build company success in the long run. According to a study done by HI, It has been proven that most field service businesses make the most revenue through recurring business. With that in mind, good customer relationships will also generate qualified leads through referrals. In … Read More
The Cost of Unplanned Downtime
Unplanned Downtime. Most companies experience it, as much as 82 percent of companies have experienced unplanned downtime over the past three years. Unplanned downtime can cost a company as much as $260,000 an hour. According to a recent Vanson Bourne study, 82% of companies have experienced at least one unplanned downtime outage over the past three years, and two on … Read More
Benefits of Integrating Quickbooks with your Field Service Management
Quickbooks is an accounting and customer relationship management software widely used by small to medium-sized businesses. It is often used as a first CRM by small businesses due to the ability to store contact information and buying history. In contrast, field service management software is something that a lot of small businesses have not considered implementing in their organization. This … Read More
Why You Need an Integrated CRM and FSM Software
Field service management (FSM) and Customer Relationship Management (CRM) are normally integrated to avoid costs associated with lack of useful data, duplicate entry, and sharing customer information on demand. A complete FSM provider like ServiceEcho will offer seamless integration with your existing CRM of choice such as Salesforce. This will ensure a customer receiving a consistently high-quality service, whether the … Read More
Signs That it is Time to Change Your FSM Provider
Nowadays, Field Service companies with mobile field technicians have some form of field service management software. The company that utilizes FSM software can enjoy increased revenue, high first-time fixed rates, a higher level of customer satisfaction, improved visibility, and much more. Yet, a company can only reap those benefits if the software is doing its job and is working as … Read More
Improve Your First-Time Fix Rate
Arriving on-site without the proper tools, skills, or inventory can be detrimental to your field service business’s quality of customer service and is a waste of technicians and the customer’s time, costs associated with transportation, and other resources. Even though some unexpected issues cannot be planned for, FSM technology has enabled organizations to improve their First-time fix rate, overall increasing … Read More