ServiceEcho Has a NPS Score and Service Uptime in the 90th Percentile

Petar StefanovicBusiness Tips, Field Service, Management, Technology

A survey from the Uptime Institute’s 2021 Global Data Center reveals that over 60% of the business respondents reported losing more than $100,000 due to downtime. From that 60%, 15% lost over $1 million. It’s self explanatory: downtime for data driven businesses can be extremely costly. That’s why businesses must choose the technology they depend on year in and year out wisely. In this blog, we will discuss the recent trends of service outages, how downtime affects your business, and how ServiceEcho is the solution to this concern in the field service industry. 

Recent Trends in Outages

As many of you are aware, Rogers, the national cell phone and internet provider, recently experienced a major outage that left most Canadians without service for more than 12 hours. This caused disruptions for wireless, cable, and internet services across the country, as well as other essential services such as emergency services, payment systems, and travel networks. With this outage being nationwide, there is a good chance that someone you know, a business you know, or possibly yourself were affected. An unfathomable amount of revenue was lost from businesses that relied on Rogers to service their customers. These businesses were critically unable to communicate, transfer information, and process payments because of this outage. What we can learn from this trend in outages is that small to medium size businesses rely heavily on these technological infrastructures. Dependability and responsibility are key when deciding which technology-based solution to choose.  

How Downtime Affects your Business

Now let’s view how these downtimes are costing your business directly. A 2016 Ponemon study writes, “Downtime costs for the most data center-dependent businesses are rising faster than average.” As we continue to be more dependent on technology to run our businesses, the more we have to lose when technological services become unreliable. There is a ripple effect that occurs due to downtime. If a service provider experiences an outage, all businesses partnered with the service provider experience a loss in revenue, a decrease in customer satisfaction, and an increased chance of fraud or data breaches. Now how does this relate to your field service management business? If you are using a field service management software solution, you reap the benefits of efficient scheduling, work order processing, and inventory management. But, you also run the risk of experiencing major downtime. This is why selecting the most reliable field service management solution is very important.

ServiceEcho is the Solution

ServiceEcho is in the 90th percentile in our NPS score and service uptime statistics. This means that our customers are satisfied with our services that they depend on each and every day. ServiceEcho has never experienced a major outage during its 13 years in service. We are the most dependable solution for your small to medium-sized business. Our uptime bolsters your reputation to your customers. If you would like to learn more about ServiceEcho’s field service management software, feel free to book a demo below and learn more.