Managing a field service business can be challenging, as there are many different pain points technicians and companies have to deal with when operating. From dispatching technicians to filing paperwork. These are all tasks that can be extremely painful as they become tiresome and time-consuming. In this blog, we will go over some of the common pain points field service … Read More
What is Dispatch Management?
Scheduling and dispatching the right technician at the right time is crucial especially when running a field service business. Customers tend to want to get their services from companies that have experienced technicians that get the job done the right way the first time. The dispatching process is constantly evolving as it was once done all manually through the phone … Read More
Manual Invoicing vs Automated Invoicing
Invoicing is an important step in any line of business, as the process is what generates companies revenue and creates employees their pay. With revenue generation being a paramount process to many companies, it is ideal that they have integrated an efficient invoicing method. Automated invoicing has many benefits when compared to manual invoicing. In this blog, we will discuss … Read More
How to Leverage Digital Transformation to Improve Customer Service?
Digital transformation is occurring everywhere, especially in business. Companies are looking to seamlessly integrate new technologies and software to help better serve their customers. An example of a new technology that can be used to better serve customers is in the Field Service industry. With robust field service management, field service companies can reduce the amount of time done on … Read More
Tips on Strengthening Your Relationship with Customers
Strengthening your relationship with customers will not only provide you value but will also help build company success in the long run. According to a study done by HI, It has been proven that most field service businesses make the most revenue through recurring business. With that in mind, good customer relationships will also generate qualified leads through referrals. In … Read More
The Cost of Unplanned Downtime
Unplanned Downtime. Most companies experience it, as much as 82 percent of companies have experienced unplanned downtime over the past three years. Unplanned downtime can cost a company as much as $260,000 an hour. According to a recent Vanson Bourne study, 82% of companies have experienced at least one unplanned downtime outage over the past three years, and two on … Read More