Digital transformation is occurring everywhere, especially in business. Companies are looking to seamlessly integrate new technologies and software to help better serve their customers. An example of a new technology that can be used to better serve customers is in the Field Service industry. With robust field service management, field service companies can reduce the amount of time done on … Read More
Tips on Strengthening Your Relationship with Customers
Strengthening your relationship with customers will not only provide you value but will also help build company success in the long run. According to a study done by HI, It has been proven that most field service businesses make the most revenue through recurring business. With that in mind, good customer relationships will also generate qualified leads through referrals. In … Read More
The Cost of Unplanned Downtime
Unplanned Downtime. Most companies experience it, as much as 82 percent of companies have experienced unplanned downtime over the past three years. Unplanned downtime can cost a company as much as $260,000 an hour. According to a recent Vanson Bourne study, 82% of companies have experienced at least one unplanned downtime outage over the past three years, and two on … Read More
Benefits of Integrating Quickbooks with your Field Service Management
Quickbooks is an accounting and customer relationship management software widely used by small to medium-sized businesses. It is often used as a first CRM by small businesses due to the ability to store contact information and buying history. In contrast, field service management software is something that a lot of small businesses have not considered implementing in their organization. This … Read More
Signs That it is Time to Change Your FSM Provider
Nowadays, Field Service companies with mobile field technicians have some form of field service management software. The company that utilizes FSM software can enjoy increased revenue, high first-time fixed rates, a higher level of customer satisfaction, improved visibility, and much more. Yet, a company can only reap those benefits if the software is doing its job and is working as … Read More
Offline capabilities of an FSM solution
We have previously discussed the capabilities of an FSM software that you need and offline functionalities are extremely important for technicians. Oftentimes, the conditions in which technicians find themselves aren’t optimal for effective in-the-field and office communication. This sets them up for failure- whether it’s because of miscommunication, lack of information, or delays in billing, ultimately leading to poor customer … Read More