You may think that your one investment in technology, 10 years ago, will sustain your business and its growth for years to come, that outdated technology saves you money and since your employees have experience with it, saves you time. In reality, the facts remain that it is detrimental to your business in terms of profitability, productivity, efficiency and customer … Read More
How to improve your customer service and retention using Field Service Management Software
Customer service should be every field service companies #1 priority. Offering reactive communication isn’t enough, it must be proactive. When having a technician in the field on a work order, it is imperative that the process in this touchpoint is as smooth as possible. With Field Service Management, you are provided with the tools to provide the utmost quality of … Read More
5 reasons your field service operations need a centralized source of information
Amongst other exciting features, Field Service Management Software provides users with a centralized source of information. Why is this important? Lack of information has led to poor customer service and inventory management. To successfully manage your field service team and maximize your revenue, having one single source of information can prove to be profitable. Let’s take a deeper look at … Read More
Most common pitfalls when implementing Field service software and how to avoid them
Running a field service operation, especially remotely is not easy. Being efficient and productive is something that many businesses still struggle with. Statistics show that 52% of service businesses still do things manually, resulting in greater errors and costs. It is beneficial for a field service company to embrace the digitization of the FSM industry, however some businesses may fail … Read More
What does Field Service Management look like during a pandemic?
A lot has changed since the start of the pandemic, particularly the way we do business and the precautions that we have had to take. Some companies might have experienced disruptions in their organizations and some far worse, having to shut down decade-long operations, possibly putting 2.4 million out of a job according to CBC. According to Global Workplace analytics, … Read More
How FSM can empower your employees
Job performance and satisfaction are key components in empowering employees. When employees feel like they can do their job well and organizations provide them with the right tools and resources, they are more likely to commit to their jobs and thus increase overall customer satisfaction. Field Service Workers may sometimes feel as though they spend less time doing what they … Read More