When it comes to planning for your field service company’s long-term goals, it can be daunting. Making decisions can be challenging. Making decisions when dealing with uncertainty can be even more challenging. Feelings of uncertainty can significantly influence your behavior and decision-making process, usually negatively. What if there was a way to remove the uncertainty and help you confidently take … Read More
4 Ways AI is Transforming Field Service Management
According to Forrester, investments in artificial intelligence (AI) technologies are predicted to grow by 300% annually. AI is transforming business operations in every industry, and field service management is no exception. In FSM, companies have already begun implementing AI solutions to improve processes, productivity, and customer service. 72% of respondents to a Worldwide Business Research survey said their field service … Read More
A Day in the Life of a Field Service Manager
Field service managers are responsible for overseeing the day-to-day operations of their business. They commonly manage a team of technicians, contractors, and other employees who provide their services to clients. In a previous blog post, we walked you through a day in the life of a field technician. In this blog, we will be going through a day in the … Read More
Common Misconceptions About Implementing Field Service Management
Many field service businesses have transitioned to using field service management software to help them become more efficient, productive, and technologically savvy. However, many companies have also been hesitant to embrace FSM software due to common misconceptions about going digital. This blog will go through five common misconceptions about implementing FSM software. “Our Current Paper-Based System Works Fine, Why Change … Read More
Top Trends in Field Service Management 2022
During the height of the pandemic, every industry, including field service, had to adapt to the changes in customer expectations and technological advancements. This paved the way for innovations to help companies improve their services and adapt to the new standard. Companies that relied on manual processes discovered that they weren’t cutting it anymore, and that they needed to introduce more … Read More
Field Service Management Software is Revolutionizing the Oil & Gas Industry
Within the last few years, the Oil & Gas industry has gone through changes due to technological advances. Previously, technicians were manually gathering data, often using paper and pen. Now, however, with the rise of connected devices and the Internet of Things (IoT), this industry is experiencing a transformation. Field technicians are no longer required to perform as many in-field … Read More